LOOKING for the nicest bunch for your mum? Which? has revealed which are the best – and worst – online retailers to order you Mother’s Day bouquets from.
The consumer group bought bunches of flowers from eight of the top online sellers to find out which ones lived up to the online photos once delivered.
Which? Flower Station flowers were dubbed the worst by Which? because they look nothing like they do online
The flowers, all priced between £34 and £37, were ordered from Flower Station, Interflora, Marks and Spencer, MoonPig, Next, Prestige Flowers, Serenata Flowers and Waitrose.
They were assessed by the group’s gardening experts who judged them on looks, quality, how long they lasted for, value for money and packaging.
The judges found that the Moonpig and Flower Station bouquets were the worst of the bunch because they looked considerably different to how they were look on their websites.
Moonpig describes it’s bouquet, which costs £34, as “the epitome of elegance” but the experts said it looked much smaller in real life and that the blooms looked like cheaper versions of the ones in the website photo.
Flower Station’s Sweet Scents of Summer bouquet, which was the second most expensive of the selection costing £36.99, was advertised as a “deliciously scented bouquet of flowers with tiger lilies, grand prix red roses, phlox, brassica and sweet smelling eucalyptus foliage”.
Which? This is what Flower Station blooms were supposed to look like
Which? Moonpig bouquet with chocs and balloon to spoil your mum on Mother’s Day
Which? But instead Moonpig got this floppy can of flowers
But the bouquet that arrived fell far short of this, failing to contain any brassicas, phlox or eucalyptus, without any warning even though it says it would, according to Which?
Flower firms are allowed to substitute flowers if they are unavailable.
In the case of the Kaleidoscope Bouquet purchased from Next, Which said some of the flowers arrived slightly damaged, while others had already partly wilted.
Next states that their flowers arrive “sleeping” to make them last longer, so while some of the bouquet looked lacklustre on delivery, these flowers perked up after a couple of days and still looked good after a week.
Top tips to get a refund for damaged flowersHERE’s what you need to do if your flowers are delivered in poor condition, according to consumer group Which?
Take a picture as evidence of poor condition or damage to your flowers as this will help support your complaint.
If a loved one or friend has sent you flowers that have arrived in a poor condition or late, make sure you tell them.
Otherwise the retailer may say they can’t access the order information and won’t resolve the problem.
If you order a specific number of flowers but fewer than this amount are delivered to you, you’re entitled to a partial refund for the missing flowers.
The consumer champion named the Prestige Flowers’ Lomond bouquet the best online choice for Mother’s Day 2019, thanks to its “striking visual appeal” and elegant choice of flowers.
Prestige was followed by Waitrose’s Medium Scented White Lily and Rose Bouquet, which included roses praised for their quality by the Which? judges.
However, it was noted that after a week the blooms looked dried out, despite being adequately watered.
MOST READ IN MONEY
A spokesperson from Moonpig.com said: From blossom to bouquet, every step of our customers’ flower journey is handled with care.
“Our bouquets are designed in-house, hand-tied by our florists and packaged lovingly in our signature nourishing wrap.
“Our flowers are sent in a specially designed protective parcel (packed very tightly to provide additional support) and delivered within a 2-hour window with full SMS tracking. Importantly, they arrive at their new home in bud to preserve freshness, which is guaranteed for five days (or we’ll replace at no extra cost).”
David Cohen from Flower Station said: “We care passionately about what we do. Every single customers has given four or five stars and amazing comments.
“It is devastating to hear about this. I don’t know what has happened. When I have more information I will look in to it.”
Flower Station also offer a 24 hour delivery and have shops were customers can come and pick flowers.
The bouquets ranked best to worst by Which?
Prestige Flowers, Lomond, £34.99
Waitrose, Medium Scented White Lily & Rose Bouquet, £37
M&S, Scented Vibrant Spring Bouquet, £35
Interflora, Radiant Favourites Hand-tied, £35
Next, Kaleidoscope Bouquet Large, £35
Serenata Flowers, Buttercup Breeze, £34.99
Moonpig, The Congratulations Gift Set, £34
Flower Station, Sweet Scents of Summer, £36.99
We pay for your stories! Do you have a story for The Sun Online Money team? Email us at email@example.com