Woman left devastated after stylist charged her £65 for a wonky haircut

Woman left devastated after stylist charged her £65 for a wonky haircut

(Picture: Wales News Service)A woman spent £65 on a ‘wonky’ haircut, after spending four and a half hours in a salon having a cut and colour.
20-year-old Rachel White went to get her hair styled at Arista Hair, but when she got home she noticed long bits of hair hanging down from her blunt cut.
Her cousin had to trim her hair before Rachel could go to work as a postwoman.
Rachel said: ‘I didn’t think twice about not looking at the result because I’d been in there so long.
‘I’d only asked for a trim so wasn’t expecting to see much change but as soon as I got home my cousin said: “You need to look in the mirror, your hair isn’t even.”

(Picture: Wales News Service)‘So I washed it first and styled it my own way but there was no denying how bad the hair cut was.’
Rachel then took to Facebook to complain to the salon in Nelson, South Wales.
Rachel, of Edwardsville, Merthyr Tydfil, said: ‘I posted the worst pictures to warn others about my terrible experience.
‘I received a message from the salon telling me to come back and they’d fix it but they didn’t apologise.
‘No way was I going back there.’
Staff at another nearby salon, called Aura, offered to fix Rachel’s hair free of charge.

(Picture: Wales News Service)Rachel said: ‘Aura were kind to help and they have done well to fix what they could but I’ve had to have so much cut off I’m still so unhappy.
‘My hair is now about three inches shorter than what I asked for.
‘I won’t be able to wear my hair down for a very long time as it’s embarrassing.
‘It’s really knocked my confidence and I won’t be taking selfies until its all grown back.’
A statement from Arista said: ‘We are currently taking detailed legal advice concerning the slanderous and defamatory remarks made by a customer concerning professional services obtained at our salon.

(Picture: Wales News Service)‘We are also taking advice from the Police regarding published threats to our business and livelihood and damage to our reputation as a professional salon.
‘Therefore we are unable to make any detailed comment at this time other than to say this lady was given every opportunity to return to our salon to discuss her concerns and for us to view the alleged styling concerns.
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‘She was offered a full refund also despite us not having the opportunity to view for ourselves the alleged errors in person.
‘The lady left our salon happy and paid in full at the time of the styling.’
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