VIAGOGO is being taken to court for “misleading” music fans over tickets sales, despite multiple warnings from the watchdog.
The Competition and Markets Authority (CMA) has accused the secondary ticketing site of “dragging its heels” over concerns that it is breaking consumer laws.
2 The competitions watchdog is taking Viagogo to courtCredit: Alamy
The site is believed to still be listing more tickets than are actually available, not displaying seat numbers and hiding the business details of sellers.
It’s also not doing a good enough job of warning buyers that tickets bought through the site may not actually get them into an event, according to the CMA.
The watchdog launched court proceedings against the firm in August last year, and by November it had secured a court order that ordered Viagogo to implement the necessary changes, in full, by January 17.
After it announced it would be preparing to take legal action for contempt of court, Viagogo promised to make further improvements to its website.
2 The secondary ticketing site has been accused of “misleading” customers
The CMA says that although Viagogo had made “many positive changes”, these were not enough to comply fully with the court order.
CMA chief executive Andrea Coscelli said: “We secured the order on behalf of people who use these resale websites and deserve to know the facts before parting with their hard-earned money.
“After the CMA repeatedly raised concerns with Viagogo, and also took the time needed to give proper consideration to the findings of an independent review of Viagogo’s compliance, we are very concerned that it still hasn’t done what it was ordered to do.
“We are now taking the next step in legal action to ask a court to find Viagogo in contempt.”
A spokesperson for Viagogo told the Sun that it denies allegations that it is breaching compliance.
They added: “We have recently completed a 3rd party review which has given us approval that we are reaching compliance with the requirements. It is important to note that no contempt of court has actually been filed against us at this time, and per the protocol of the order we have until the July 18 to respond to the CMA’s concerns.
“We will continue to work closely with the CMA, as we have been for the past year, to ensure we are offering the best possible consumer experience and protections in the UK.”
Last year Ed Sheeran cancelled all tickets bought from Viagogo for his concerts.
Even MPs have urged music fans to boycott the website due to its rip-off prices.
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On the whole, secondary ticket sites have been slammed for not doing enough to stop touts buying up tickets and selling them for seriously inflated prices on the platform.
An investigation recently found that Fifa World Cup tickets are being sold for more than £5,600 on these sites.
Google is to crack down on ticket resale websites to stop gig fans from needlessly paying rip-off prices by barring them from claiming to be an “official” source of tickets.
Viagogo slammed over Ed Sheeran cancer benefit concert tickets at PMQs
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