Ticketmaster clobbers fans by adding 42 per cent in fees to ticket resells in new exchange system

Ticketmaster clobbers fans by adding 42 per cent in fees to ticket resells in new exchange system

TICKETMASTER adds up to 42 per cent in fees to resells through its new fan exchange system, The Sun can reveal.
The company said customers were “tired of seeing tickets being resold for a profit” when it launched the venture last year.
Bon Jovi tickets shot up in the resale
But it can clobber fans with three charges under the service. First, Ticketmaster adds a service fee, typically 14 per cent, to the price of premium events such as stadium concerts, sport fixtures and theatre shows.
If fans cannot attend they relist through the exchange. Any buyer there faces a second charge, typically 15 per cent.
Ticketmaster also adds a £2.50 handling fee.
The Sun found £39.50 tickets to see Busted in Southampton last month being sold with charges of £7.10, for a £46.60 total.
Alamy The new system adds a £2.50 handling fee, a £6.99 charge and a £46.60 fee to recoup the initial ticket price
Fans unable to attend relisted at £46.60 to recoup the first charge.
But buyers faced a second charge of £6.99 — and £2.50 handling fee.
The total of £56.09 is £16.59 or 42 per cent over face value.
Tickets for a Bon Jovi concert in Liverpool in June are 31 per cent more when resold on the exchange.The final mark-up is revealed only when buyers reach the checkout.
Andy Barr Those who bought Bon Jovi tickets in the resale had to pay a service fee and handling charge
Ticketmaster closed its Get Me In and Seatwave sites in August after touts overran them. In December, it launched the fan exchange saying it would be simpler and fairer.
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Critics say the company should take only one fee if it wanted to help fans.
Ticketmaster said: “Our fees reflect the high level of service, convenience and protection we offer. We outline these charges clearly at the outset.”
Rivals Viagogo and StubHub let touts resell at big mark-ups, insiders point out.
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