TalkTalk is upping prices by £36 a year for tens of thousands of broadband customers

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TalkTalk is upping prices by £36 a year for tens of thousands of broadband customers



TENS of thousands of TalkTalk customers will be hit with price hikes of £36 a year from next month.
The network is increasing its standard variable pricing for broadband customers whose fixed-price contracts have expired.
Alamy Tens of thousands TalkTalk customers are being hit with price hikes next month
They’ll be hit with monthly increases of £3 for Fast Broadband and £2.50 for Faster Fibre.
The broadband provider started emailing customers about the price hike this week, and they’ll come into effect on June 1.
The good news is that if you receive the letter, you’re clearly out of contract, meaning you can walk away from the provider without penalties or simply re-contract to a new deal.
TalkTalk wouldn’t tell us exactly how many users are affected, only saying it’s greater than a four-digit figure, which means it’s at least tens of thousands.
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It also stressed that the majority of its customers aren’t affected – it has over two million customers on its Fixed Price Plans, which means their broadband price doesn’t increase during a fixed time period.
Earlier this week, research by Ofcom found that TalkTalk was the worst of the major providers for customer satisfaction, while Plusnet complaints more than doubled in three months.
A spokesperson for TalkTalk told The Sun: “Our customers are using more broadband than ever before with usage up 40 per cent from last year.
“We’ve been investing significantly in improving our network and making our products and services even better to accommodate the increased demand.
“Whilst investing in making these improvements means that some prices will increase, TalkTalk customers continue to make significant savings of up to £307 in comparison to BT, Sky and Virgin Media.”
Dani Warner, broadband expert at comparison website uSwitch, reminds unhappy TalkTalk users that they can ditch and switch their contract.
She said: “The news that TalkTalk is set to increase prices for those who have fallen out of contract could not have come at a worse time, given the broadband provider was found to have the least happy customers on its books earlier this week.
“However, there really is no reason to take this lying down. If you receive a letter or email from TalkTalk informing you that your monthly bill is going up, you are definitely out of contract and can walk away without paying any penalty.
“For regular broadband customers, there could be even better news as you could take out a new contract for a considerably faster service – such as superfast broadband – AND still pay less than you are currently paying.”
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It’s a second blow for more than a million TalkTalk TV customers who saw bills rise by £48 a year in February.
Earlier today, EE announced it’s hiking broadband prices by £24 a year for hundreds of thousands of households.
And only a few weeks ago, it was revealed that loyal EE customers will be hit with price increases of 2.4 per cent.
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