HOUSEHOLDS could save hundreds of pounds haggling with their home services providers and new research reveals that BT and Sky are among the easiest firms to bag a discount from.
But it’s motoring firm the AA that’s the easiest company to haggle with, according to a poll of more than 6,500 people carried out by MoneySavingExpert.com.
The AA is the easiest company to bag a discount from, according to a poll by MoneySavingExpert.com
The consumer website found that a whopping 88 per cent of people who had tried to haggle with the AA, which sells breakdown cover and car insurance, had successfully lowered their bills.
This was followed by fellow car insurer the RAC with an 85 per cent success rate, while insurer Admiral came in fourth place with an 81 per cent success rate.
Sky is the easiest telecoms provider to haggle with, according the poll, with users reporting an 84 per cent success rate.
One reader called David told MoneySavingExpert.com: “Got £30 a month off my bill – a £360 a year saving from a 10min call.”
How to haggleHERE are MoneySavingExpert.com’s top haggling tips:
Know the best buys. That way you can quote them and ask for a price match.
Be polite and charming. Don’t get stroppy. Think of it as financial flirting – dazzle your way to the discount you want.
Ask for the disconnection departments. These are the departments that tend to have the most power to offer discounts or freebies so threaten to leave to be put through to them.
Don’t fill the silence. A classic sales technique is staying quiet so you’ll accept an offer to avoid the awkwardness.
If it doesn’t work first time, try again. MoneySavingExpert.com says it’s heard of people being refused a discount one day, only to be given a good offer the next.
And with Sky upping prices by £42 a year on average this month, now is the perfect time to give haggling a try as you can threaten to leave saying you’re unhappy about the bill hikes.
We spotted one user on Twitter who says he saved a whopping £564 a year.
He wrote: “Called up Sky to “cancel” – after speaking to four advisers, I came off the phone with a £102 package for £55 inc all channels except sport, boxsets, Sky Go Plus, Sky Cinema and fibre broadband.
“Customer retention department: “Blimey, you like to haggle don’t you”…”
Another user saved £384 a year compared to the full price cost. He tweeted: “I pay £28 for both sports and cinema, both come in hd, and entertainment too. You gotta haggle them honestly.”
Sky customers report saving hundreds by haggling
But customers of other providers shouldn’t be put off haggling either.
Virgin Media users still reported a three in four chance of success (76 per cent), Plusnet users had a 75 per cent success rate, and BT users had a 73 per cent success rate.
One reader told MoneySavingExpert.com that he saved a whopping £530 a year haggling with Virgin Media. He said: “I got a £40 a month reduction and £50 rebate, so £530 a year saved.”
Mobile providers are also among MoneySavingExpert.com’s list of the top 10 service providers to haggle with.
Three is the firm most likely to offer a discount, with 78 per cent of people reporting success, followed by 76 per cent for both EE and Sky Mobile.
O2 and Vodafone haven’t made the list but that doesn’t mean it’s not worth a try – particularly because all of the major providers are hiking prices.
The worst hit are the 250,000 Virgin Mobile customers who will have to pay another £107 a year – or £8.87 a month – for their network coverage.
Millions of Vodafone customers will see an extra £17 a year added to bills while O2 and Three customers will see bills go up by 2.5 per cent and those on EE will have to pay another 2.7 per cent.
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A spokesperson for MoneySavingExpert.com said: “Haggling is live and kicking in the UK, but surprisingly the powerhouse place to do it is with call centres, especially when you’re near or at the end of your contract.
“As many of these service providers are hiking prices at the moment now’s the perfect time.”
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