Santander rolls out voice ID

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Santander rolls out voice ID



SANTANDER customers will now be able to access telephone banking services without needing a security code.
The bank is replacing the security code function with new biometric Voice ID and Phone ID technologies.
GETTY Santander is replacing the security code function with new voice recognition technology.
This means that customers will no longer have to key in personal details when completing the telephone verification process because the Phone ID enables Santander to identify the customer through the phone number that they are calling from.
In the future it could make the need for a telephone banking password obsolete.
To gain access to their accounts, customers will then need to complete an authentication process using the latest voice technology.
The technology is so sophisticated that it can detect over 100 characteristics of the human voice and can even detect a recording of someone’s voice being played over the phone.
New app from Santander lets customers make voice payments
Santander will be rolling out the service to anyone over the age of 18 that requests it.
The bank then aims to have invited all account holders by the end of June.
Over 1.6 million HSBC customers currently use a similar voice ID process to access their money and have done so since 2016.
Meanwhile, NatWest announced that it is trialling a new bank card that customers can link their fingerprint to.
Once the fingerprint is locked onto the card, it cannot be changed and the bank hope that the smart new feature will combat fraudsters that steal cards and go on spending sprees.
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Lloyds, Halifax and HSBC also use fingerprint technologies to identify customers using banking apps on their smart phones.
Nationwide customers are given a card machine that prompts them to type in a pin to access online account information.
Whereas Barclays customers simply log in using a five digit code.

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