O2’s network went down leaving hundreds of customers unable to make or receive calls and texts

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O2's network went down leaving hundreds of customers unable to make or receive calls and texts



HUNDREDS of O2 users were unable to make and receive calls or sent texts this morning when the network crashed.
Website Down Detector, which monitors when companies are experiencing problems, had over 400 reports of issues this morning.
Hundreds of O2 users are reporting problems withe the service
Down Detector suggested the issues mainly affected those in London and the south of England, as well as people in Manchester.
But O2 says the problems have now been fixed. It adds that the issues only affected calls, although some users reported problems with texts too.
An O2 spokesperson told The Sun: “The problem that some of our customers experienced this morning making and receiving calls has been fixed.
“We apologise for any inconvenience this may have caused.”
Down Detector reported that more than 400 O2 users were experiencing problems this morning
The issues mainly seemed to affect those in London, the south and Manchester, according to Down Detector
Customers tweeted their frustration on social media. One user wrote: “Why can’t I seem to make any phone calls? Is the network down again?”
Another tweeted: “My network is down yet again I can’t make or receive phone calls. Second time this year! Will definitely be leaving when my contracts up!”
Meanwhile another angry user said: “Is @O2 network down? This is the most unreliable network. Roll on the end of my contract.”
Someone else said they couldn’t receive or send texts: “Is the network down?? I cannot make calls or texts.”
Others said the outage was hampering their jobs. One Twitter user wrote: “@O2 network down again, not ideal for myself and lots of others who are community workers and may experience an emergency where they need their phone…”
Another user said: “@O2 down again, absolute joke of a business. 90 per cent of my team in my business use O2 and we rely on our mobiles to do our job.
“Will defo not be renewing contracts when up in the summer. #o2 #useless #dontknowwhatyourdoing”

O2 users are venting their frustrations on Twitter
O2 suffered from a massive outage in December 2018 that saw it offer compensation to all 25million of its UK customers when its internet service went down.
The latest outage is a blow to customers who will see bills rise by by 2.5 per cent from April.
But we have put together three easy steps to avoid the EE, O2, Three Mobile and Vodafone price rises.
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