SANTANDER customers are being warned not to fall for fake emails that ask you “confirm” your personal details.
The emails are actually from fraudsters in an attempt to get you to hand over your bank details so they can steal your cash.
ActionFraud Action Fraud has received almost 100 reports of the dodgy emails
In the emails, the scammers pretend to be from Santander and claim that you’ll lose access to your online banking services unless you confirm your details.
The fraudsters create a sense of panic for the person who received it by adding that it needs to be carried out by a certain deadline.
You’re then asked to click on a “start now” link that will take you to a page where you can fill in your personal information.
But in reality, the website is run by scammers who will hold onto the details that you provide.
How to spot a fake message or emailIF you’ve received an email or text message claiming to be from your bank or a retailer, then these are the things you should look out for:
Your bank or the retailer will always address a customer by name
They will never ask a customer for their PIN, password or full memorable information
The bank would never ask a customer to click on a link in an email or text message that takes you to a page which asks you for your username, password or any other information
They would never ask a customer to email or text them PINs, card details or passwords
Customers should not click on any links in emails if they have concerns
Customers are encouraged to call their bank if they have any concerns about an email they have received
An example email reads: “Please note that that starting from April 15, 2019 we will be introducing new online banking authentication procedures in order to protect the information of our online banking users.
“You are required to confirm your personal details with us as you will not be able to access our online service until this has been done.”
The emails look quite convincing and feature a red banner and the Santander logo in the top right hand corner.
But if you closely, there is a spelling mistake in the second sentence – “until” is incorrectly spelt with two “l”s.
This is one of the most common ways to spot whether an email or text message is genuine.
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The scammers are using a technique known as “phishing” which involves randomly sending out messages to as many people as possible in the hope that someone falls for their nasty tricks.
Action Fraud said it has received 95 different reports of the false emails and is urging people not to follow the instructions.
It said: “Don’t click on the links or attachments in suspicious emails and never respond to messaged that as for your personal or financial details.”
Other scams to look out for include fake HSBC text messages that claim customers are locked out of their accounts.
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NatWest and RBS customers have also recently been targeted by tricksters trying to steal cash.
Banks have previously been slammed for blaming customers who’ve been scammed, but new rules introduced at the end of January should make it easier to get your money back from fraudsters.
TSB is the first high street bank to promise to pay back all victims of fraud, even if they handed over their personal details.
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