UNSUSPECTING McDonald’s customer Daniel Bird, 23, claims he lost £150 when fraudsters hacked into his phone app and placed 14 orders in just four days.
The scam happened a month after he deleted the official app for the fast food chain from his phone after using it just once to claim a free burger.
Daniel Bird claims he lost £150 when fraudsters hacked the McDonald’s app
The journalist from Cheshire was working in Liverpool at the time, but purchases on the app were made in London, Uxbridge, Leicester and Hertfordshire, draining his account of cash.
“The whole thing was really stressful and confusing and at one point I had to borrow money from my family to pay for the toll road to get to work,” Daniel told The Sun.
“I don’t want anything to do with their app now.”
SWNS:South West News Service He says scammers made 14 orders over four days at branches across the country
During the next four days after Daniel claimed his freebie he continued to get notifications for orders from across mid and south England.
“There was one order for £40 in one go which was a massive amount of food and things I don’t even like.
“Some of the orders were in Walton-on-Thames and I didn’t even know that was a place,” he added.
Daniel contacted McDonald’s who said they would reset his account and investigate.
But as soon as he put the phone down to the customer service centre he received another notification for a McDonald’s order placed via the app.
The fraudsters appeared to be using his account in more than one place at the same time, ordering £17.27 worth of food in Hatfield at 5.27pm whilst also purchasing £29.55 worth of food at 5.33pm in Leicester on the same day, despite the two stores being two hours’ drive apart.
“I don’t know how they got into my account because I don’t have my personal email address online and my password is secure with numbers, letters and symbols,” said Daniel.
The pattern of orders showed the fraudsters testing out a 99p purchase first before placing a larger more expensive order minutes later.
It’s the first known breach of the McDonald’s app in the UK
On one occasion just two minutes after buying a 99p cookie the scammers ordered 10 chicken meals, dips, drinks and chips for £44.
This is the first known breach of the app in the UK but it follows reports in Canada of the Quebec Hamburglar, who has been hacking McDonald’s app accounts and racking up thousands of dollars in charges.
There have also been reports of the McDonald’s app being hacked in America too.
My @McDonalds app was hacked and the hacker used my stored bamknkcard for their breakfast in MD (34.00). I live in Ohio. Beware!!— Jennay (@JLBerman) May 7, 2019
My McDonald’s mobile order app has been hacked and someone in Quebec is ordering literally thousands of dollars worth of food at different locations across Montreal. Happy Thursday ✌️.— Patrick O’Rourke (@Patrick_ORourke) April 18, 2019
@McDonalds – I live in Miami. Someone ordered a bunch of food in Queens using the app. Shut my card down with my bank within minutes. Reached out to McDonalds twice through the app to report my account was hacked. No reply— Don Grabowski (@dlg05602) April 28, 2019
Back in the UK Daniel has received a refund for 11 of the 14 transactions so far but McDonald’s have not taken any responsibility.
In an email to Daniel, McDonald’s said: “Although we have no evidence these transactions were as a result of any issue with McDonald’s systems, as a gesture of goodwill we will be refunding the transactions detailed below to your card account today.”
A McDonald’s spokesperson said: “We are truly sorry for Mr Bird’s experience and our customer services team has been supporting him to ensure he has been reimbursed and to ensure his passwords have been updated to prevent this happening again.
How to stay safe IF you’re worried about hackers accessing your McDonald’s app – or any other – then there are ways you can stay safe.
Regularly change your password and don’t use the same password for multiple accounts
Keep an eye on bank accounts and flag anything suspicious asap
Don’t use public wifi to access bank accounts or apps which hold your financial information
“We have taken all appropriate measures to keep personal information and transactions secure. McDonald’s does not collect or store credit card information as the My McDonald’s app only holds a “token” with the payment provider to allow purchases.
“More than 120,000 customers use our App each month and we are determined to ensure they have the best possible user experience both on and offline.”#The app, which launched its free cheeseburger promotion for new customers in January, was previously manipulated by tech whizz Jordan Miller, 21, who ordered 100 free burgers in just one day.
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Last year, Amazon shoppers were warned about scammers hacking accounts to make fake orders.
Meanwhile, McDonald’s fan this year branded Monopoly game a “scam” as it’s “harder than last year to win”.
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