GP surgery hires staff to speak 15 languages to cope with foreign-born patients

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GP surgery hires staff to speak 15 languages to cope with foreign-born patients



A GP surgery has hired staff who speak a record 15 languages to cope with patients born abroad.
At least four in five appointments have to be translated, with most patients coming from eastern Europe.
The demand for multi-lingual staff has seen this doctors practice bring in staff who can speak 15 languages
The multilingual workforce includes 12 admin staff, 26 healthcare assistants, 21 nurses, ten GPs and four registrars.
They look after 25,000 patients at the Thistlemoor Medical Centre in Peterborough, Cambs.
A source told The Sun: “It does cost the surgery a fortune but there’s no way of doing anything differently to ensure everyone gets the medical care they need.
“It’s chaos but a sign of the times — and the surgery runs a happy ship.”
Three years ago 11,000 patients said English was not their first language and the figure has continued to soar.
In the past two years, two extra GPs and 11 more healthcare assistants have been taken on to meet demand.

Many patients originate from Poland, Lithuania, Russia and the Czech Republic.
The surgery is open six days a week and has a walk-in clinic each morning that treats 300 patients alone.
In 2016 it was judged to be “outstanding” by the Care Quality Commission. Bosses declined to comment.
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