DOMINO’S users have claimed the Dom delivery tracker doesn’t actually tell you when your pizza will arrive but is only an estimate.
There have been threads on message boards which allege that the delivery time as an average rather than an actual indication of when the pizza is due.
Domino’s The Dom tracker tells customers when their pizza is arriving
The title of one Reddit thread is: “Does the Domino’s pizza tracker actually track your pizza or is it just a placebo?”
One user wrote: “It’s an automated timer. Order a few pizzas and you’ll see it’s the exact same every time.”
Another said: “Placebo. Definitely. The amount of times it has told me that my pizza was delivered when I was still waiting forced me to stop being lazy and go collect the pizza myself.”
An anonymous customer told Metro they “once phoned them to query something regarding it and was told it’s not accurate to your own order it just takes the average timing for each branch”.
One former employee said: “It isn’t real.”
The unnamed worker explained: “It’s an estimation tracker that is based on how busy the orders have been at that time… They log when they start and then that’s it.”
But Domino’s insisted that Dom tracked pizza delivery in real time.
“We are pleased to put these wicked rumours to bed,” a spokesperson said.
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“Domino’s pizza tracker is a live system based on real-time information from our kitchens.
“With over half our drivers using GPS, many customers can watch their pizza progress from store to front door.
“Each stage of the order process is manually ticked off by a store team member, right through from preparation to leaving for delivery.”
Getty – Contributor Domino’s insists pizza’s are tracked in real time
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