BRITISH Airways has been fined £183.4million after card details of 400,000 customers were stolen from its website and app.
The airline has been hit by the Information Commissioner’s Office over a customer data breach, bosses said.
1 British Airways has been fined £198million after personal details of 400,000 customers were stolen from its websiteCredit: EPA
The fine, which represents just 1.5 per cent of BA’s worldwide turnover for the financial year, is for the alleged theft of customers’ personal information last year between.
The personal and financial details of customers making bookings between August 21 and September 5 were stolen.
In total, card details of 240,000 customers were said to be leaked by the hackers.
Names, billing addresses and email addresses were also exposed – but BA claimed travel or passport details were not accessed during the breach.
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British Airways chairman Alex Cruz said the airline was “disappointed” by the initial finding.
He said: “We are surprised and disappointed in this initial finding from the ICO.
“British Airways responded quickly to a criminal act to steal customers’ data.
“We have found no evidence of fraud/fraudulent activity on accounts linked to the theft. We apologise to our customers for any inconvenience this event caused.”
Willie Walsh, chief executive of BA’s owner International Airlines Group (IAG), said the airline would make “any necessary appeals” against the penalty.
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Experts claimed in September that Russian hackers were behind the massive British Airways data theft.
Meanwhile, in 2017 a computer meltdown forced British Airways to cancel 726 flights over three days.
It left 75,000 passengers stranded and lost the company around £100million.
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