ALDI shoppers were forced to abandon trolleys full of groceries in supermarkets across the country yesterday after an IT glitch caused its card payment system to crash.
Payments were rejected in branches across the country, with customers only able to pay in cash.
Alamy Branches across the UK were affected by the IT glitch
It meant that some shoppers were forced to leave trolleys in search of cash machines, while others were unable to buy everything they had wanted to.
One shopper moaned: “No roast as Aldi’s card machines[sic] died. I had to reverse shop and put everything back.”
Another added: “Absolute carnage in Aldi as all the card machines went down…. had to make the heartbreaking decision to ditch the wine”.
Notices were put up in some stores, but some shoppers said they weren’t told about problems.
@AldiUK shame your stores have got a card problem and its not advertised at the entrance in your store at Kingsbury, I’ve just wasted two hours doing shopping only not to have any cash to purchase my weekly shop, thanks Aldi.— Stephen (@SteveBearCub) March 31, 2019
Clearly an #aldi policy to not tell customers that the card machines are down until after they’ve scanned their shopping, so they still get your trade…. No appology either, just poor customer service— Brizzle (@Brizzlebrizzle) March 31, 2019
One shopper said on Twitter: “I didn’t know too my card declined 3 times. I asked him too check machines to be rudely told it was my card and it was implied I had no money in my bank!!! Fuming!!!”.
We asked Aldi to confirm the number of stores and how long the outage lasted for.
An Aldi spokesperson said: “We apologise to customers who were inconvenienced by a technical issue whereby electronic payments couldn’t be made for a very short period in some of our stores.”
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Aldi has 825 stores across the UK, it plans to have over 1,000 branches by 2022.
Last month, we revealed the 54 Aldi products shoppers love – and all the ones to avoid.
We also had a sneak peak inside the first-ever Aldi Local – a branch that is a mini version of normal branches.
Sun explains best time to shop at Aldi, Lidl, Poundland and B&M
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